Expectativas de los ciudadanos en la atención de los servicios de salud en la nueva normalidad
Objective: To identify community expectations, post-pandemic, in the care of health services in the "new normal" in different scenarios. Material and methods: protocolized, descriptive and cross-sectional study through a structured, self-administered, anonymous survey, with closed and open...
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| Publicado en: | Revista Médica Universitaria |
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| Autores principales: | , , , , , , , |
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| Acceso en línea: | https://bdigital.uncu.edu.ar/fichas.php?idobjeto=16878 |
| Sumario: | Objective: To identify community expectations, post-pandemic, in the care of health services in the "new normal" in different scenarios. Material and methods: protocolized, descriptive and cross-sectional study through a structured, self-administered, anonymous survey, with closed and open questions, via Internet, to the general population, in relation to expectations regarding the care they expect to receive, in outpatient, inpatient and on-call care, in the "new normality". Statistical analysis: measures of central tendency, dispersion, chi2 test. Significance criterion p<0.05. Results: 305 surveys. 78.5% women; average age: 46.65. Health coverage 86%. Comorbidities 48%, most frequently HT, hypothyroidism, obesity and DM; 44% during the first waves of the pandemic and 25% considered inadequate treatment. Outpatient care had high expectations: "treatment with respect and kindness", "that the professional inspires confidence", "time to explain what is happening", "that you understand the treatments indicated", "interest of the professional in your problem" (p<0.05) and not "to acquire an appointment quickly", "that appointments are respected" or "accessibility and comfort of the office" (pNS). Emergency attention: "that there are supplies, medicines, materials", "that the professional inspires confidence", "to be examined", "to be treated well", "that the professional shows interest", and the following were not: "to be attended immediately upon arrival" (p<0.05). Hospitalization has high expectations: "nursing treats you with respect"; "professional explains the importance of hospitalization"; "clean toilets"; "they explain how you respond to treatment"; "the professional answers the family's doubts" and "understand the reason for the indicated treatments" (p<0.05). Conclusion: Respondents have high expectations that in health systems we should review our professionalism, recover the humanistic dimension in the doctor-patient relationship, optimize time in each experience and prioritize the moment and strategies of communication and accompaniment of the health-illness process.
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