|
|
|
|
| LEADER |
00709Cam#a2200277#u#4500 |
| 001 |
OPESID001706 |
| 003 |
OPE |
| 005 |
20091015190726 |
| 008 |
||||||| sp a | |||| ||spa d |
| 020 |
# |
# |
|a 8420530190
|
| 040 |
# |
# |
|a OPE
|b spa
|c OPE
|
| 092 |
# |
# |
|c 658.562
|l HOR
|
| 100 |
1 |
# |
|a Horovitz, Jaques
|
| 245 |
1 |
0 |
|a Los siete secretos del servicio al cliente
|
| 260 |
# |
# |
|a Madrid :
|b Prentice Hall,
|c c2000.
|
| 300 |
# |
# |
|a xvii, 146 p. :
|b il.
|
| 440 |
# |
# |
|a Financial times
|
| 650 |
# |
4 |
|a Calidad
|
| 650 |
# |
4 |
|a Clientes
|
| 653 |
# |
# |
|a Servicios al cliente
|
| 866 |
0 |
# |
|a 1 ej.
|
| 908 |
# |
# |
|a IMP
|
| 929 |
# |
# |
|a COM
|
| 930 |
# |
# |
|a 14601
|d pre
|
| 952 |
# |
# |
|f COM
|w ||||||
|p OPE14601
|a OPE
|b OPE
|o 658.562 HOR
|y IMP
|
| 999 |
# |
# |
|a ALICIA
|
