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|a Zeitmanl, Valarie.
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|a Marketing de servicios :
|b un enfoque de integración del cliente a la empresa.
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| 250 |
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|a 2a. ed.
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| 260 |
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|a México :
|b McGraw-Hill,
|c 2002.
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| 300 |
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|a 747 p. ;
|c 23 x 18 cm.
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|a Sector terciario
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| 650 |
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|a Marketing
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| 653 |
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|a Servicios
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| 653 |
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|a Cliente
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| 700 |
1 |
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|a Bitner, Mary Jo.
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| 999 |
A |
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|a rita y Manuel
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