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|c 659.195
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1 |
# |
|a Horovitz, Jacques.
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| 245 |
1 |
4 |
|a Los siete secretos del servicio al cliente /
|c Jacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez.
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| 260 |
# |
# |
|a Madrid :
|b Prentice Hall,
|c 2000.
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| 300 |
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|a xvii, 146 p. :
|b il. ;
|c 24 cm.
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| 650 |
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4 |
|a Calidad total
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| 650 |
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4 |
|a Servicios al cliente
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| 650 |
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4 |
|a Calidad de servicios
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| 653 |
# |
# |
|a Satisfacción del cliente
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| 866 |
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|a 1 Ej.
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