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20170331153641 |
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921110s1991 sp |||| ||||||||| ||spa d |
| 020 |
# |
# |
|a 8476155700
|
| 040 |
# |
# |
|a OEO
|b spa
|c OEO
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| 080 |
# |
# |
|a 658.64
|
| 092 |
# |
# |
|c 658.64 H816 ej.1
|
| 100 |
0 |
# |
|a Horovitz, Jacques
|
| 245 |
1 |
0 |
|a La calidad del servicio.
|
| 260 |
# |
# |
|a Madrid :
|b McGraw-Hill Interamericana,
|c 1991c.
|
| 300 |
# |
# |
|a xiii, 105 p. ;
|c 23 cm.
|
| 490 |
# |
# |
|a Serie McGraw-Hill de Management
|
| 500 |
# |
# |
|a Bibliografía: p. 104-105
|
| 650 |
0 |
4 |
|a Calidad
|
| 650 |
0 |
4 |
|a Servicios
|
| 650 |
0 |
4 |
|a Clientes
|
| 650 |
0 |
4 |
|a Estrategias
|
| 700 |
0 |
# |
|a Trigano, Gilbert,
|e Prol.
|
| 907 |
# |
# |
|a Monograf
|
| 952 |
# |
# |
|f C
|g $ 16 Fecha: 1992
|p OEO46377
|t ej.1
|a OEO
|b OEO
|o 658.64 H816 EJ.1
|5 2
|y IMP
|w 19921110
|
| 952 |
# |
# |
|f C
|g $ 16 Fecha: 1992
|p OEO46378
|t ej.2
|a OEO
|b OEO
|o 658.64 H816 EJ.2
|y IMP
|w 19921110
|
| 988 |
# |
# |
|a sibunc
|l 1
|k 46.377
|o 1
|m 20505
|
| 989 |
# |
# |
|a oresisb
|
| 999 |
# |
# |
|a CASCALLARES
|
